Hanoi authorities verifying report of disabled TikToker denied service at 'pho' restaurant

wrote on his Facebook account with nearly 150,000 followers that he and his girlfriend visited a pho restaurant in Hanoi. When they asked an employee of the restaurant to help carry L. and his wheelchair over a three-step staircase, the employee refused and said that “our restaurant has no staff to carry someone like you." L. also posted a video on TikTok with the caption “Goodbye Hanoi” with images of a chicken pho restaurant on Nam Ngu Street in Hoan Kiem District, Hanoi included. The 60-year-old owner of the pho restaurant confirmed to Tuoi Tre that L. was its regular customer and often came in the evening. I affirm that we never use bad words to turn down guests, especially the disabled," the owner added.