Teaching Operations Coordinator

Date: 14 Sep 2023

Location: Ho Chi Minh City, East Asia, VN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:

To provide key coordination and logistical support to ensure the smooth running of the teaching operation.

Main accountabilities but not limited to the following:

Administrative services and teaching operations support

• Performs the delivery of a range of administrative and teaching operational tasks within agreed corporate procedures, to maximise quality, continuity and efficiency.
• Supports daily teaching operations by arranging covers and related tasks.
• Prepares schedule for teachers
• Maintains accurate records (for example, financial data, teachers' absences, leave, teachers' data and records) that are compliant with corporate requirements
• Provides logistical support within the Teaching centre and delivery of internal and external activities, to ensure they run smoothly and efficiently
• Supports the implementation of Safeguarding / Child Protection and other relevant policies

Teaching resource support

• Delivers full scope of teaching resources planning (books, magazines, stationery, teaching aids) accordingly to corporate procedures and standards, including purchase order, purchase payment, stock delivery and management
• Monitors stock and follows established procedures to ensure that materials are available and ready to use when needed

Class and student system support

• Creates classes and modifies relevant information (class, materials, teachers) as needed on student management system
• Creates and supports with overseeing teachers and students' accounts on learning system
• Supports in managing all the learning systems

Compliance and Risk Management

• Supports teaching operations team in administrative work for compliance procedures and processes
• Supports with teachers' onboarding and leaving processes

Finance support

• Processes payments for teaching centres in accordance with the British Council's procedures and standards and local Tax law
• In charge of processing financial phases of Teaching Centre tuition fee refund/ defer/ transferring requests from customers in terms of financial supporting documents

Managing self and others

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
• Coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards

Others

• Provides other support to daily teaching operations

Role specific knowledge and experience:

Essential

• Experience in providing support to operations.
• English C1 level proficiency
• University Diploma

Further Information:

Pay Band: Grade 4/H

Contract Type: Fixed Term Contract, 2 years (Subject to renewal)

Location: HCMC, Vietnam

Requirements:

• Candidates must have the right to live and work in the country in which the role is based.

Closing Date: 28 September 2023- 23:59 Singapore Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.