Learning Experience Officer (TA Sup and Admin)

Job Description

A. EFL Supporting tasks:

• Arrange the final tests, reports, and certificates for all young learner classes
• Liaise with LXM to supply tests for YL classes
• Book interns for the written end of level tests
• Update the Mid-term and End of Course report forms on Apollo Online and let teachers the deadlines of the results and reports
• Collect test results & reports for issuing certificates & reports for YL classes
• Ensure that reports are collected/ signed and documented appropriately
• Support Team members in taking care of EFL Library/Materials and in the execution of all EFL courses
• Assist team members with some admin things
• Provide necessary administrative support on materials to all teachers during their working hours
• Perform other duties as assigned by the Line Manager.

B. TA Supervision tasks:

• Supervise TA on weekends to ensure TAs come to work on time and support them to handle difficult problems
• Scheduling TAs' schedules and checking their timesheet exactly.
• Call parents monthly to inform them about students' studying progress
• Follow up with all TAs monthly and strictly to make sure they fill in all information about students' studying in class
• Training TAs to call parents (if needed)
• TA training: work with the Academic Coordinator and EFL Supervisor to conduct TA training to make sure we deliver the best service
• Work with the Academic Coordinator and EC Supervisor to get teachers' feedback about TAs and solve them
• Cover for sick or late Teaching Assistance (if needed)

C. Administration Tasks

• Performing administrative duties to support the operations of the office

Job Requirements

• Vietnamese national and Holder of a Bachelor's degree
• A high intermediate level in English
• Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
• Attention to detail and an ability to work to strict deadlines
• Accurate and timely reporting
• Ability to work in a team environment
• A high level of organizational skills particularly in terms of time management and office management
• Careful, hard-working, good-natured, active. Have an inquiring mind
• Computer literacy
• Shift working

Job Location

• Hồ Chí Minh
• Hà Nội
• Hưng Yên
• Đà Nẵng