IT Helpdesk Officer - Brighton College Vietnam (Ocean Park - Gia Lam)

On April 20th 2022, Vingroup signed a comprehensive cooperation agreement with the UK‘s leading education system Brighton College to establish Brighton College Vietnam.

Brighton College Vietnam is an exciting place to work, and it is our staff who will make our community such a vibrant and stimulating environment. The academic success of Brighton College Vietnam will be due to excellent, innovative and well-planned teaching. Above all, therefore, we are looking for individuals who foster a passion for learning and who demonstrate an ability and genuine desire to develop pupils to their fullest potential.

Work location: Brighton College Vietnam - Vinhomes Ocean Park Urban Area - Da Ton Commune - Gia Lam District - Hanoi

I. JOB DESCRIPTION

• Provide IT support for students, teachers and staff;
• Install and configure hardware and software for computers, mobile phones, and Internet connection for end users;
• Install, connect and configure the peripheral devices (i.e. printers, scanners, phones, etc.);
• Provide support in operation of common devices;
• Set up video devices and sound connection for conferences, printers/scanners;
• Draw up plans and cooperation with related departments in the operations and maintenance of IT devices and rack systems;
• Install/setup the configuration (of hardware/software), maintenance and replacement of Wifi switch/router and other Internet devices;
• Provide support and coordinate with related departments to handle any incidents informed by the users or identified during the monitoring and maintenance process.

II. REQUIREMENTS

• At least one year of experience working in PC support, solving incidents, installing/managing the servers and configuring/maintaining the network;
• Have expertise in dealing with incidents about computers, network, systems, and applications;

• Have experience in supporting IT-related activities;

• Have good thinking self-learning abilities to learn new technologies;

• Have the ability to draw up work plans, manage tasks and monitor the services of the providers.

III. BENEFITS

• Negotiable, competitive salary;
• Insurance plans according to the law and a separate Vingroup health insurance package;
• Discounts and incentives when using Vingroup's products and services.;
• Promotion and self-development opportunities;
• Opportunity to work in a professional, dynamic and challenging international education environment;
• Chances to learn and grow by working with the world's leading educators.