IT Assistant

IT Assistant

Date: 12-May-2023

Location: Hanoi, East Asia, VN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: IT Assistant (37847)

Pay Band: J Contract Type: 1 Year Fixed Term Location: Vietnam

Role Purpose:

• To administer IT network infrastructure, providing reliable and consistent IT network operation and technical support to IT system of the British Council teaching centres (TC), and take a back-up role for the IT members. • To be the key point of contact in regard to premises/ facilities problems occurring at the TC and work closely with the Business Support Services Assistant to resolve such issues timely and effectively. • To ensure business support services are fully functional and to provide efficient, secure and timely outcome to the need of the British Council teaching centres' operation regarding to IT support services and premises/ facilities management.

Main accountabilities but not limited to the following:

Service and product delivery support:

• Provide technical support to end users in office and classrooms:
• Build GTI computers and deploy software on classroom and office computers in compliance with Global IT Service standards.
• Install and rapair devices in office and classroom(e.g., computer, iPad, printer, audio and display devices…)
• Support users on how to use applications, fix issues with applications in compliance with Global IT Service standards(e.g., Office 365 applications, teaching applications, Exams applications…)
• Prepare and support IT team to maintain British Council IT equipment and software inventory for the branch including assets management and license records.
• Prepare and support staff on setting up and using telephone system or video conference system.
• Be the first point of contact point of contact between the teaching centre and the main office regarding premises/ facilities issues occurring to ensure such issues are resolved timely and effectively to avoid business interruption the teaching centre's operation.
• Install and maintain information systems to minimize downtimes:
• Carry out daily/weekly/monthly checks for important devices to address and resolve issues in advance(e.g., Hyper-V servers, PABX, classroom computers, network devices, CCTV …)
• Maintain full functionality of equipment in classrooms (computers, projector, tablets, Apple TV, video players, speakers, UPS, cables, etc.) to ensure continuity in teaching activities with minimal interruption.
• Ensure Front of House (FOH) and teaching centre back office computers, printing system as well as other IT related equipment to be in good operation and ready to use and minimize interruption to business operations of the teaching centre interruption.
• Work with suppliers to install, maintain, troubleshoot information systems and security system (e.g., Cisco switches, router, Meraki Access Point, telephony system, CCTV, security access card system) to ensure the process are carried out following British Council standards.

Data Protection:

• Manage device in compliant with the British Council's security standard on using, handling and disposing devices, update device inventory regurally.
• Support staff on how to work securely(e.g., working and sharing information on SharePoint, OneDrive)
• Coordinate with stakeholders to carry out annual penetration test for applications/systems.

Other important requirements of the job:

• The British Council Teaching Centre operates on Monday to Friday from 8.00 am - 9.30 pm and on Saturday/ Sunday from 7:30 am - 9.30 pm. All posts may be required to follow working pattern that include unsocial hours. The Branch IT Assistant post requires a working attern that can cover for the evening time and weekends with priority to support teaching centre's operation.
• Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council's Equality-Diversity- Inclusion policy and Child Protection policy and standards in carrying out all internal and external duties.
• Manage information created and received in compliance with the British Council's information management standards, policies, the UK Data Protection Principles and local legislation.

Requirements:

• Graduates in relevant field
• 2 year experiences in IT support/ IT Infrastructure/System Administrator
• CCNA/MCSA/ MS Office certificates are advancetages is a plus
• Proven experience in Windows client and Server systems, Domian Controller.
• Experience in ITIL (Server Management)
• Proven experience in Cisco switches and access point
• Experience in facilities/ premises management will be an advantage

Condition of Employment: Local Direct Hire

Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Closing Date: 28 May 2023 - 23:59 Vietnam Time

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.