[ILO] Admission Manager

Responsibilities

Key Accountabilities

 Manage the Admission team and monitor the sales performance.
 Manage the Admission team and monitor the customer care service quality.
 Train and support the admission team in building and improving sales & care skills.
 Work with marketing to ensure campaigns are turned into effective operational delivery; including additional briefing and training for team members as required.
 Meet with other ILO teams to handle customer-related areas
 Take tasks as an AO when dealing with their own accounts, when necessary.
 Oversee and supervise the sales performance of all ILO campuses.

Key Result Areas

 Consult new/current customers of the education plan
 Arrange new students into new classes/current classes
 Maintain high-quality customer sales & care service
 Team development & engagement

BENEFITS:

 Competitive salary
 Insurances fully provided
 Private insurance will be provided for official staff
 Discount up to 90% on English tuition fees for staff and close relatives
 An active, professional, dedicated working environment with experienced managers and friendly colleagues
 Bonding trips and events
 16 day-off per year along with other benefits according to the company's regulation.
 Chances for promotion and transfer

Requirements

Education: Bachelor or above degree.

Experience:

- 3+ years of proven experience, knowledge and high interest as a Client

- Experience in sales and customer service is preferred.

Technical skills: Microsoft Office

Soft Skills:

- Relationship-oriented leader.

- Mentoring & Coaching skills.

- Teamwork and leadership skills.

- Problem-solving skills & attitude.

- Excellent communication skills.

Other requirements

- Fluent in English

- Aptitude for fostering positive relationships with current customers and new customers.

- Customer-oriented mindset.

- Willing to travel as business requires.