Account Relationship Officer, Hanoi

Date: 2 Apr 2024

Location: Hanoi, East Asia, VN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Band – 4 Contract Type – Indefinite Location – Hanoi, Vietnam

Locally Recruited: Applications are welcomed from candidates with a right to work in Vietnam for an employment purpose.

Role Purpose

The purpose of this role is to support building of key relationships, undertake research to identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required proactively support and follow up with the resolution of resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.

Main accountabilities: Commercial planning

• Supports standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using set of corporate processes, techniques and report templates.

Market and customer intelligence

• Ensures product/sector knowledge is up to date and able to match to client needs.
• Provides account specific input into market intelligence activities, innovation and business development/marketing plan/targets
• As required, supports the use of range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends – e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.

Winning business (the tasks in this section looks managerial)

• Executes and supports tasks assigned towards B2B2C sales, to fill capacity.
• Adheres to Relationship Management practices.
• Supports management in building and developing networks around existing clients to cultivate segments.
• With guidance from management, undertakes tasks which supports the development bids, tenders and proposals.

Account and stakeholder management

• Executes tasks to support the delivery of Account Plan
• Links with B2B support from Operations team, as directed to ensure quality of delivery to support account relationship.
• Links with Marketing as directed, to support activities related to targeted events and campaigns.
• Works to defined Account Relationship standards and frameworks.
• Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
• Conducts basic research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in developing new business and cultural relations opportunities for the BC.
• In accordance with an agreed account management plan, supports activities related to coordination between stakeholders in key client/partner/sponsor organisations and the exams business – e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.

Analysis and Reporting

• Using standard procedures and templates, regularly records operational activity and performance data, to support management in making timely and effective business decisions.
• Supports the contribution of data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral.

Leadership and management

• Prioritises own work activities, from long terms plans into day to day activities.
• Builds relationships and work with others internally/externally to grow the business.

Role specific knowledge and experience:

• Supporting the implementation of business development or marketing plans.
• Experience of working with children is desirable.
• Experience of safe planning, organisation and delivery of activities for children is desirable.

Role Specific Skills and Qualifications:

• Diploma in any subject or qualification in a relevant field.
• Experience of managing relationships with account clients is desirable.
• Competent IT skills.
• Excellent communication and people skills.
• Very good problem solving skills.
• Attention to meet deadlines and ensure accuracy.
• Working with Children.
• Effective communication and engagement with children and their families.
• Ability to work in a way that promotes the safety and well-being of children.

Closing Date for Application: 09th April 2024, 23:59 Vietnam Time (GMT+08)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.